Experiencing rude behavior at work makes people more likely to perceive rudeness in subsequent interactions, according to a new study. That isn’t all, the perception makes them more likely to be impolite in return, spreading rudeness like a virus. Lead author Trevor Foulk, a doctoral student in management at the University of Florida’s Warrington College of Business Administration, says:
“When you experience rudeness, it makes rudeness more noticeable. You’ll see more rudeness even if it’s not there. Part of the problem is that we are generally tolerant of these behaviors, but they’re actually really harmful. Rudeness has an incredibly powerful negative effect on the workplace.”
The findings provide the first evidence that everyday impoliteness spreads in the workplace.
Rude Words, Real Words
The study followed 90 grad students practicing negotiation with classmates. Those who rated their initial negotiation partner as rude were more likely to be rated as rude by a subsequent partner, showing that they passed along the first partner’s rudeness.
The effect continued even when a week elapsed between the first and second negotiations. Rudeness directed at others can also prime our brains to detect discourtesy.
Foulk and his coauthors, fellow doctoral student Andrew Woolum and management professor Amir Erez, tested how quickly 47 undergraduate students could identify which words in a list were real and which were nonsense words.
Before the exercise began, participants observed one of two staged interactions between an apologetic late-arriving participant and the study leader. When the leader was rude to the latecomer, the participants identified rude words on the list as real words significantly faster than participants who had observed the neutral interaction.
Pass It On
The impact of secondhand rudeness didn’t stop there. Just like those who experience rudeness firsthand, even people who witnessed it were more likely to be rude to others.
When study participants watched a video of a rude workplace interaction, then answered a fictitious customer email that was neutral in tone, they were more likely to be hostile in their responses than those who viewed a polite interaction before responding.
“That tells us that rudeness will flavor the way you interpret ambiguous cues,” Foulk says.
He hopes the study will encourage employers to take incivility more seriously.
“You might go your whole career and not experience abuse or aggression in the workplace, but rudeness also has a negative effect on performance,” he says. “It isn’t something you can just turn your back on. It matters.”